Images aren't showing in our email

Almost always one of two things, and both are fixable.

1. Your email program is blocking them

Most email programs hide images until you say otherwise. It is a privacy setting, not a fault, and it applies to every sender.

Outlook — a bar appears at the top of the message. Click it and choose Download Pictures. To stop being asked for our mail, choose Add Sender to Safe Senders List.
Outlook on the web — click the message, then Show blocked content.
Gmail — click Display images below, or Always display images from this sender.
Apple Mail — Settings → Privacy Protection, then turn off Block All Remote Content.

If that fixes it, nothing else is needed.

2. Your district's filter is stripping them

If images are still missing after that — or if the whole message looks like plain text with no formatting — the filter sitting in front of your district's mail is removing them before they reach you. You cannot change that yourself, but your IT team can, in about a minute.

What to send your IT team

“Please allow email from the domain moakcasey.com. It is authenticated with SPF, DKIM and DMARC. We subscribe to their updates and the images and links are being stripped.”

A domain allowlist is the thing to ask for. Some filters offer to allowlist a sending IP address instead — that works until the sender changes mail infrastructure, and then breaks silently. A domain entry keeps working.

Still stuck?

Every one of our emails has a View this email in your browser link at the very top. That opens the full message, images and all, outside your email program entirely — it works even when everything above has failed.